Empathy for Call Center Agents: Importance & Improvement
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Empathy in a call center is vital to building rapport and enhancing the customer's experience. Explore the positive effects of empathy, learn about its importance to the customer response process, and see how to improve empathy among call center agents.
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🫵Empathy: It Takes Two, But It Starts With You 🫵 | Speak 4 Motivating Change | When both sides are waiting for the other to act, nothing changes. Empathy isn’t about waiting—it’s about being the one to take the first step. In this video, I talk about what happens when one person sets aside their perspective and leads the way. It only takes one to open the door to real understanding and connection. Listen to my podcast, "Empathy Here, Not There," for more conversations on empathy, and check out
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