Please note that Swoop Pay Portal Support (Hyperwallet) can only assist with reimbursement payment related inquiries and NOT with information about your flight, fees or luggage. For Swoop Support via messaging, please visit https://help.flyswoop.com/support/home

Frequently asked questions about Swoop's on-board services. Including FAQs about Wi-FI, movies, beverages and snacks and more.

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Please note that Swoop Pay Portal Support (Hyperwallet) can only assist with reimbursement payment related inquiries and NOT with information about your flight, fees or luggage. For Swoop Support via messaging, please visit https://help.flyswoop.com/support/home

Swoop has partnered with AZOVA to provide COVID-19 testing services around the world that meet the requirements for your destination and to provide a pre-flight COVID test travel clearance program. Find out more info here .

Should you incur out-of-pocket expenses for a delayed or damaged baggage incident within our control, you may submit a request to Swoop for reimbursement. Swoop will review requests for reasonable expenses that qualify within our guidelines …

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Swoop Getaways and partner bookings Travel insurance. What is the difference between a personal item and a carry-on? A personal item is one small bag that all travellers can bring on for free. Think small backpack, purse, laptop bag or briefcase. Your personal item must fit under the seat in front of you.

Optional Swoop extras purchased at the time of booking such as seat selection, checked baggage, carry-on baggage and advanced boarding will transfer to the new flight if available. For more information, see the travel terms and conditions.

Yes, Swoop does have fees for carry-on baggage. More information about carry-on baggage sizes, weights, and fees are available here.