In Explore, you can create a report from three different places: the Reports library, a dataset, and a dashboard. You can create a new report directly from the Reports library. The Reports library includes all of your created and cloned reports.

Zendesk Explore for reporting and analytics is designed to help you analyze, understand, and share your business information. Explore provides powerful, prebuilt reports that help you view and analyze key information about your customers, support resources, and more.

In this article, you'll learn how to perform various operations with existing Explore reports like saving, exporting, and cloning. If you are looking for information about how to create reports, see Creating reports.

Reports are questions you ask about the information stored in your Zendesk account. For example, you could ask, "What percentage of this month's tickets have a priority of urgent?" Or, "Which agents have solved the most tickets this month?" You create reports in the report builder.

How do I create a report? Explore is the system of reporting and analytics in Zendesk. In Explore, you can create reports and dashboards, a collection of reports. To learn how to create a report or dashboard, see these articles: What is the difference between a dashboard and a report?

Four reports help you to track the activities that lead to deal outcomes. These include the Activity Overview report, the Call Outcomes report, the Email Outcomes report, and the Visit Outcomes report.

In this tutorial, you will learn how to use Zendesk reporting and analytics to track your customer support performance. Discover how to generate reports, ana...

2024年12月10日 · This article will introduce you to 3 different types of Zendesk Reporting methods that you can choose from based on your business requirements. It also provides you with the steps to create Custom Reports, add Metrics, Attributes, and Filters to your reports using Insights in Reporting.

In Server, end users can create ad hoc reports using business views; report designers can download the ad hoc reports to Designer for editing. This topic introduces how you can create reports of different types in Designer and bind data to the report body.

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