The information in this article can help you when: A game card is inserted in a Nintendo Switch system but the software application cannot be opened or started.

Important: If another game card is unavailable to duplicate the issue, it is not possible to verify if the problem is with the system or with the game card.

Use a soft, dry fabric, such as an eye glasses or screen cleaning cloth, and gently wipe down the game card. Use care so the game card isn’t damag

Ensure the Nintendo Switch console is connected to the Internet.; From the HOME Menu, select the icon for the software you wish to update without starting the game or application.

Access resources to learn everything you need to know about Nintendo Switch, , and Error Codes and Messages

Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, Wii

Find information, resources, troubleshooting guides and more for Nintendo Switch Family, Nintendo 3DS Family, and other systems, games, and accounts.

Important. Be sure to use the appropriate store in your region. For consumers in Latin America (Argentina, Brazil, Chile, Colombia, Peru), you may find this information helpful.

Applies to: Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Note: Nintendo Switch systems are compatible only with game cards made for these systems. They are not compatible with game cards intended for other systems.