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If your PlayStation® console has been offline for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually in safe mode. Safe mode troubleshooting

Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.

Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.

Find everything you need for help with connecting to PlayStation Network, check PSN status and troubleshoot your Wi-Fi or wired internet connection.

Learn how to resolve issues when trying to access Safe Mode on your PlayStation®5 console or PlayStation®4 console.

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Turn off and unplug your PlayStation®4 console. Disconnect the DUALSHOCK®4 wireless controller from the official USB cable.

If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or affect pairing and profile settings.

Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. Need to get in touch? Before you contact PlayStation Support, look up your issue to find helpful information and the relevant contact method.

Find information about PlayStation products, features and services that are no longer available or are being discontinued.