The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love.

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2021年4月21日 · With Directly, we help you troubleshoot a wide range of technical issues using on-demand experts and best-in-class AI technology. Customers like Microsoft, Samsung, and Airbnb partner with Directly to reduce contact center volume up to 40%, boost CSAT up to 20%, and save millions per year.

Directly’s OnDemand web & email solution integrates into your helpdesk and can provide your customers faster responses and full resolution without requiring an agent.

Directly OnDemand helps improve business continuity by reducing your reliance on the traditional contact center. By diversifying support via automation, agents, and on-demand experts, you can ensure your operations are resilient in the face of the next market disruption.

Onboard We source, screen, and onboard highly qualified experts.; Route We help you route us inquiries that are a perfect fit for experts.; Automate We use AI & machine learning to automate repetitive questions.; Reward We offer a pay-for-performance compensation model.

Directly OnDemand is powered by a network of on-demand freelance experts, who are at the center of everything we do. How It Works Onboard We source, screen, and onboard highly qualified experts.

Read the case study to learn how Directly and Microsoft work together to handle 3 million customer support issues a year using a curated network of product experts and AI.

Onboard We source, screen, and onboard highly qualified experts.; Route We help you route us inquiries that are a perfect fit for experts.; Automate We use AI & machine learning to automate repetitive questions.; Reward We offer a pay-for-performance compensation model.