Arkilon and Support Joy are working together to improve Support. Arkilon's FacetScore AI and Support Joy's Zendesk expertise combine to del ...

UVdesk Opensource Community Helpdesk Project built for all to make a Full Ticketing Support System along with many more other features.

Careful planning, clear communication, empathy and swift responses to customer needs are essential, experts say.

Plus, Intuit tests new interface combining QBO and Mailchimp; Ignition appoints new CEO, CFO; and other news from the ...

Our recommendations for the best remote desktop software will help you access your PC or business resources from anywhere in the world.

Ignition, a practice management solutions company, appointed Greg Strickland as CEO and Amy Foo as CEO, with former CEO and co-founder Guy Pearson taking the role of executive chairman.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

We've tested more than 100 anti-malware apps to help you find the best malware protection and removal software for all your devices. When the IBM PC was new, I served as the president of the San ...

MSFT, ORCL, and CRM lead the 9 biggest software companies list Nathan Reiff has been writing expert articles and news about financial topics such as investing and trading, cryptocurrency ...

If you’re ready to up your email marketing strategy and get a grip on email marketing metrics, my roundup of the best software will help you on your way. I have tested 13 of the best email ...

$10 billion take-private sale came amid Jana proxy fight push Dismissed via one-page order from Vice Chancellor Laster The Delaware Court of Chancery on Wednesday dismissed claims that Zendesk Inc. ‘s ...

A new report by security researchers has revealed how Zendesk’s platform can be exploited to facilitate phishing attacks and investment scams, such as romance baiting schemes. The findings emphasize ...