Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

Experts see AI-powered intelligent content streamlining tasks, improving productivity, and freeing up employees for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

International medical imaging IT and cybersecurity company Sectra (STO: SECT-B) has won eight Best in KLAS awards for its enterprise imaging modules for radiology (Sectra PACS) and digital pathology.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

Global Markets While the UAE's return policies are generally simple and customer-friendly, the American survey points to a ...

MAS and FMG are the top-rated insurers for house, car and contents insurance. Customers praise their value for money, easy-to-understand policy documents and products tailored to customers’ needs.

Marcos Jr. on Friday described the latest Social Weather Stations (SWS) survey, which showed that more than half of Filipinos are satisfied with his administration’s performance, as “very ...