Once societies become “hate-curious,” they've embarked on a path that can lead to genocide. But all of us can take action to ...

Customers can often sense when a salesperson is being inauthentic and their reactions can be harsh. Negative customer responses—such as skepticism, hostility or dismissiveness—exacerbate salespeople’s ...

In a nutshell Faking emotions at work can lead to burnout and job dissatisfaction. Research shows that salespeople who engage ...