At least seven senior officials have left the group, setting off deep concerns about its future as it confronts scrutiny from ...

The Trump administration claims gutting federal agencies will save money, but cutting the IRS means the government collects ...

Have you ever seen a brand face unexpected backlash online? A viral reputation crisis can spread quickly, making it seem like ...

The founder and CEO of IPO-bound fintech Klarna took to X to once again explain why his company ditched Salesforce’s flagship ...

The tax agency’s service levels for users have come under scrutiny in the past couple of years, while plans to significantly ...

Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be ...

Nearly 400 employees from Farmers Bank & Trust and its affiliated companies gathered in TEXarkana on Monday, February 17, ...

From personalized chatbots to speech recognition systems, AI is fundamentally altering how we interact with both machines and ...

Amidst tax season, President Donald Trump and Elon Musk's Department of Government Efficiency have eliminated 6,000 jobs with ...

T-Mobile has been pushing the T Life app hard recently but its latest change makes it an even more important part of in-store customer service.

The Inflation Reduction Act, signed into law by President Joe Biden in 2022, gave the IRS $80 billion and the ability to hire ...

The IRS has begun laying off more than 6,000 new and newly promoted employees across the country as part of the push to slash ...