Companies of all sizes abandon legacy systems from Avaya, Cisco and other vendors to achieve digital transformation with the ...

Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

1, 2024 – Jan. 31, 2025). Demand for Genesys Cloud AI continued to drive momentum, representing more than 10% of the platform’s new business for the full fiscal year. Genesys Cloud net revenue ...

TeKnowledge is well-versed in Microsoft AI, which addresses employee productivity. The combination of Microsoft and Genesys ...

Genesys International, has announced that the city of Kochi will now adopt its Digital Twin stack. This initiative, awarded ...

By integrating the advanced capabilities of the Genesys Cloud™ platform with TeKnowledge’s expertise in advisory and professional services, digital upskilling, adoption, and managed services ...

MTN Group is planning to develop a new streaming video platform that may compete with the likes of Netflix and MultiChoice Group-owned Showmax. MTN said the platform will be built in partnership with ...

Genesys proves impact on region's customer cxperience landscape by receiving Customer Contact Platform Vendor of the Year Award Genesys also receives Contact Centre Applications Vendor of the Year for ...

TeKnowledge has tied up with Genesys, aiming to drive digital transformation across critical sectors including government, ...