TeKnowledge is well-versed in Microsoft AI, which addresses employee productivity. The combination of Microsoft and Genesys ...

Continuing its history of innovation, Genesys released over 150 new AI features during fiscal year 2025, a more than 2X increase year-over-year, to help enable organizations to provide more seamless ...

Through the collaboration, organizations can accelerate their cloud transformation using the advanced customer and employee experience capabilities of the Genesys Cloud™ platform with embedded ...

MTN Group is planning to develop a new streaming video platform that may compete with the likes of Netflix, and MultiChoice ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

Social media has become an increasingly vital yet underutilised channel for organisations to build relationships with their ...

Earlier this month, Qi and Customer Experience Ltd formalised their partnership with the signing of an agreement for the Genesys Cloud CX platform at Qi’s office in Dubai Media City. Abdul Hadi ...

In the same period, the volume of self-service conversations powered by the Genesys Cloud platform increased more than 150% year-over-year as consumers engaged with automated options to receive ...

By integrating the advanced capabilities of the Genesys Cloud™ platform with TeKnowledge’s expertise in advisory and professional services, digital upskilling, adoption, and managed services ...