Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven ...

efficiency and customer service and support. This article explores the top trends set to shape the contact center industry in 2025 and examines how these technologies are transforming customer ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

(NYSE: RNG), a global leader in AI-powered trusted business communications for companies of all sizes, and BT, which connects more than a million business and public sector customers in the UK, today ...

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To find out more, read our full Freshdesk Contact Center review. Formerly known as CrazyCall, channels is a cloud-based service that can be easily managed through an app. You can make calls both ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

Expedia is one of the world’s leading online travel agencies, helping millions of travelers book flights, hotels, car rentals, and vacation packages. However, issues may arise, and getting in touch ...

Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...