For instance, call center agents can be instructed to: Periodically reassure people that they’re listening Speak clearly without rushing or raising their voice Give people enough time to explain their ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

This is especially true if your customer service software comes with a set of templates already in existence ... Thanks so much for your feedback on {{Customer survey, review site, etc.}}. I wanted to ...

Sometimes work members can’t manage every interaction. That’s fine because they are not robots, however, this is not the most ...

Customer feedback is a view of the customers on their experiences with the company's products, services, or processes.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

Electricity and gas are essential services and we spend a fair chunk of our income on them – now more than ever. So you shouldn't have to put up with poor service. Our annual energy satisfaction ...

One in 5 Americans (20%) placed a sports bet in the past 12 months, according to a new NerdWallet survey. Some plan to up the ...

Lessons learned from day 2 of RSPA Inspire include updates on the RSPA scholarship, performing customer health checkups and ...