Go Flooring earned a 2025 Global Recognition Award for its exceptional service delivery and strategic expansion. Under Kenny ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

To find the best flower delivery service, we ordered more than 50 arrangements from 20 flower companies. We assessed product assortment, ordering and delivery experience, and how the bouquet ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

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The findings are outlined in the OUR's latest annual Mystery Shopping research, conducted late last year. The OUR says common issues observed include inadequate customer service engagement, ...

This year's top franchises have not only withstood economic shifts but have thrived, expanding their footprints and ...

Mora's promotion at WLS aims to improve customer support and optimize labeling equipment performance over time.

That said, I am delighted to offer some deeper insights to not only get you started but to take your customer service delivery to a higher level. First, reviewing any customer service experience ...

Steve Hsu, founder of AI startup SuperFocus, shares the three reasons he plans to switch to DeepSeek from closed-source ...

As one of the ways to transform the service experience for its customers and employees alike, AIA turned to Microsoft Dynamics 365 Customer Service. In 2020, AIA began a three-year transformation into ...

For example, the customer engagement platform Optimove allows app marketers to maximize their communications with hundreds of different segments across key channels. Offering self-service options for ...