Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Brokerage group Exness is planning on building its own set of AI solutions to help automate customer service functions. The ...

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

I’ve tried over 5 reliable IPTV providers, but to avoid getting bombarded with DMs, just Google XSTREAMIPTV.CO.UK ♨️ for the ...

Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

Customers of Sky's TV (Sky Broadband) service, specifically those with their Sky Cinema plan, have been told that their ...

You have to pay Income Tax on any tips you get, and may have to pay National Insurance and who reports the tax and whether ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.