Please take some time to rate your column-reading experience. Your customer ... out these surveys, nothing improves. If anything, service keeps getting worse as humans disappear and call-answer ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Adrian Swinscoe writes about service and the customer’s experience. Now ... the latest edition of their biennial Global Contact Center Survey. The survey, which has been conducted every two ...