Adrian Swinscoe writes about service and the customer’s experience. Now ... the latest edition of their biennial Global Contact Center Survey. The survey, which has been conducted every two ...

I am a Customer Experience ... short NPS surveys, brands can leverage other data, such as looking at if usage went up or purchases increased after calling the contact center.

Please take some time to rate your column-reading experience. Your customer ... out these surveys, nothing improves. If anything, service keeps getting worse as humans disappear and call-answer ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and ... social-media posts, and call-center transcripts. Maybe these new tools, based on large ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...