In today’s competitive market, brand and customer experience are pivotal in determining a company’s success. While these terms are often ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Carvana reported better-than-expected earnings, posting record profitability and significant sales growth in Q4 2024.

Customer expectations in today’s rapidly evolving e-commerce scene have reached new heights. Customers want unique experiences that correspond to their personal preferences and needs; which means they ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...