The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

Agents might use call center tools to streamline and augment their answering services. Once the phone call is successfully connected, it’s all about handling the call as smoothly as possible. Customer ...

When you call 911 from a traditional landline (a telephone connected to the lines on the poles), a computer in the dispatch center will show the number and address of the phone you’re using. The ...

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Aquant AI for Service Professionals This latest release delivers a seamless, AI-powered experience that allows service ...

Nelson proposed that an after-hours call center be hired to handle campground-related calls made after city staff have gone ...

During their briefing meeting Feb. 18, members of the Buncombe County Board of Commissioners heard an update from FCC ...

A federal judge exploded at lawyers for the Trump administration tasked with defending the president's executive order ...

Robert Ramirez; Chief Financial Officer, Executive Vice President - Finance; Hackett Group Inc Ted Fernandez; Chairman of the Board, Chief Executive Officer; Hackett Group Inc Welcome to the Hackett ...

Cold calls are often a waste of your time and an unwanted interruption to your day. You might think that, at worst, you end ...

More than 1,000 employees at the Department of Veterans Affairs were fired amid the Trump administration's broad layoffs last ...