Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank customers who use the word "virgin." This is a representational image.

Shares in Chinese search giant Baidu surged as much as 11.7% in Hong Kong on Thursday after it announced it will make its AI ...

The chatbot handles over two million calls annually with a customer satisfaction rate of 86%, increasing customer service accessibility by seven to nine percentage points. Across its full client ...