Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank customers who use the word "virgin." This is a representational image.

Shares in Chinese search giant Baidu surged as much as 11.7% in Hong Kong on Thursday after it announced it will make its AI ...

with the shift towards digital over face-to-face and phone call interactions seen across the banking industry. AI is expected to increase the speed, quality and precision of responses and resolve the ...