SSON：2025年共享服务与外包行业报告
共享服务业进入成熟和战略对接的新阶段。超过一半的受访者认为他们的SSO/GBS操作处于中等成熟水平，只有25%的受访者认为他们的SSO/GBS操作处于高级或渐进状态。成熟度的光谱反映了所见证的方法和能力的多样性，突出了在治理、范围、自动化和人才战略方 ...
Destination CRM2 天
Embracing Generative AI Through a Unified Customer Experience (CX) Platform Approach
The Complete Guide to Seamless, AI-Driven Customer ExperienceCustomer expectations are at an all-time high, with more demands for consistency, personalization, and instant support across every ...