In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

Regulatory audits are becoming more complex, and fragmented data management can lead to compliance risks, inefficiencies, and ...

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...