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同样意思不同反应:如何运用“框架效应”赢得投诉客户好感?
在本文中,我们将深入探讨框架效应在客户投诉处理中的应用,分析其背后的心理学原理,并提供一些实用的沟通策略,帮助客服人员有效利用这一原理提升客户满意度,增强客户忠诚度。
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