SurveyMars, a global survey maker platform, successfully assisted a 3C company in conducting user research. Within a short ...

DELIVERING top-notch customer satisfaction is key when it comes to choosing who we bank with. That’s why the Competition and ...

Businesses that fail to build a brand that prioritizes their customers struggle to build loyalty and trust. A brand that puts ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during ...

Experts see AI-powered intelligent content streamlining tasks, improving productivity, and freeing up employees for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Cigna Group says it will tie executive pay to customer satisfaction and hire more employees to help customers facing issues ...

According to a recent report by Andreessen Horowitz (a16z), the AI voice sector has experienced substantial growth, driven by technological advancements and ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

International medical imaging IT and cybersecurity company Sectra (STO: SECT-B) has won eight Best in KLAS awards for its enterprise imaging modules for radiology (Sectra PACS) and digital pathology.

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.