For instance, call center agents can be instructed to: Periodically reassure people that they’re listening Speak clearly without rushing or raising their voice Give people enough time to explain their ...

He said he would also cut the federal public service, arguing that Canada has far too many bureaucrats. Size of civil service has increased since 2015 Poilievre said the federal Liberals drove up ...

Or sign-in if you have an account. OTTAWA – Conservative Leader Pierre Poilievre says he will shrink the federal public service and wants to find ways to monitor bureaucrats’ productivity ...

“Usually, most restaurants maintain the 10% service charge or do not operate on those two days,” its president Wong Teu Hoon was quoted saying. “They have issued notices informing customers of the ...

A well-drafted business plan would address various aspects pertaining to the business. In case the business plan is to be submitted to the bank or private equity firms, it is better to have the ...

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This week, we’re launching Public Service Confidential a brand-new workplace advice column for public servants. To kick things off, we asked our expert columnists what advice they would give ...

Sir Keir Starmer has thrown the full weight of Whitehall behind a new plan to make Britain an "AI superpower" in a bid to boost economic growth and free up capacity in the public sector. At a press ...

Bishop, of Disability Rights Arkansas, is critical of her state’s school voucher law, which she says pulls money from public schools ... individualized education plan is the only way she can ...

Transportation planners are completing the 2024 Kentucky Statewide Rail Plan ... public to provide feedback on the current draft to help guide and inform decision-makers on future rail service ...