Water utility companies need to stay up to date regarding their customers’ needs and expectations. Utilities that understand their attitudes, behaviors and preferences are better able to target ...

including anticipating industry needs and innovating new solutions to meet customer expectations that have transformed in the face of a global pandemic. “Digital transformation is now front and ...

The faster they get at achieving these insights, the faster they can respond to customer needs and expectations. The goal is to make informed decisions, deliver personal and relevant customer ...

The Acting Permanent Secretary, Ministry of Police Affairs, Mr Yusuf Argungu has charged all the staff to go the extra mile in meeting customers’ needs and expectations in line with the ...

As the digital landscape expands at a rapid rate, customer expectations are higher than ... and willingness to adjust to the customer’s needs. Research by Bain & Company found that engaged ...

In a post-crisis financial environment, customers’ expectations have changed, and they are looking for new ways to satisfy their unique money management needs. Not only has there been demand for ...