Upskilling and reskilling by leveraging instructor-led training or online courses helps your team remain knowledgeable. With ...

Good customer service is important. Not only is it an effective way of gaining new customers, but those who are satisfied with their purchase and the customer service they have received are more ...

During the early stages of entrepreneurship, you wear multiple hats such as founder, customer service representative, ...

The Philippines branch of TTEC has announced that they are now actively recruiting for English-speaking customer service professionals to work at their top-rated international offices.

and future business can be won or lost based on a good or bad customer service experience. Customer service has evolved to include real-time interactions via instant message chats, texting ...

As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and ...

This approach would make many happy. Good customer service is increasingly perceived as frictionless. From entering a gym to getting on a bus — the tap of a smartphone is often all that is needed.

People's first jobs are generally not their best-paying jobs. However, the right entry-level position can pay a bonus in the form of transferable skills they'll take with them for the rest of ...