Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response ...

Genesys Cloud’s expanded AI capabilities significantly empowers supervisors with effective real-time insights, automation and smarter ...

Adobe seeks to make Adobe Experience Platform the foundation of a new wave of AI agents for marketers and creatives.

Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite ...

Adobe announced the launch of Adobe Experience Platform Agent Orchestrator at the Adobe Summit 2025,  introducing a new ...

Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product ...

Genesys®, a global leader in AI-powered experience orchestration, and TeKnowledge, a leading provider of technology services ...

Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled a suite of product ...

Nearly two-thirds of consumers surveyed see AI’s potential to increase the quality and speed of customer service. Genesys has released its latest research report The State of Customer Experience – ...

The tech world is buzzing with exciting developments and innovations every day, let's find out what's new has been introduced ...

New go-to-market relationship to help organizations realize enhanced business value through advanced AI capabilities, ...