Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am about to lavish great ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

You can train new skills—but you can’t train integrity and a positive attitude. As the company grows and needs its employees to take on more responsibility, the people to look to first are ...

Ogeechee Technical College recently celebrated its dedicated faculty and staff during the annual Faculty and Staff Meeting ...

Delivering positive customer experiences is a common goal of all service providers and the integration of self-service options can further augment the customer experience. But, in practice ...

But despite such a serious diagnosis, Coulier remains positive and hopeful. “He has such a positive attitude, and you need that in order to really fight it,” she shared. “Every morning, if he’s ...

How does our interaction with technology influence our interactions with other people? Does it make us more or less ...