Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

Customer service is not just about resolving complaints or answering questions. It is about creating a positive and memorable experience for your customers, from the moment they enter your store ...

Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer ...

I’ve tried over 5 reliable IPTV providers, but to avoid getting bombarded with DMs, just Google XSTREAMIPTV.CO.UK ♨️ for the ...

Customers of Sky's TV (Sky Broadband) service, specifically those with their Sky Cinema plan, have been told that their ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

You have to pay Income Tax on any tips you get, and may have to pay National Insurance and who reports the tax and whether ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

UK Finance’s joint research with Accenture reveals financial firms will allocate 16% of technology budgets to AI as ...