The UK’s largest grocers must reduce costs while preserving service quality to manage escalating pressure on profit margins ...

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

I’ve tried over 5 reliable IPTV providers, but to avoid getting bombarded with DMs, just Google XSTREAMIPTV.CO.UK ♨️ for the ...

You have to pay Income Tax on any tips you get, and may have to pay National Insurance and who reports the tax and whether ...

Louis Smith is a renowned E-commerce SEO Consultant and Enterprise Shopify Search Engine Optimization Specialist from Bolton, ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

UK Finance’s joint research with Accenture reveals financial firms will allocate 16% of technology budgets to AI as ...

However, online shopping can be notoriously tricky since consumers can’t see or test the products for themselves. If you’re ...

Governments around the world are testing programs that give people money with no strings attached. That includes the Welsh government in the UK, which in 2022 launched the first guaranteed-basic ...

I visited Nigeria in 2018 with my sister for what’s popularly known as “Detty December” and immediately fell in love with the ...