Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero. Related stories In reality, nobody's even sure these surveys are measuring the right thing.

But maintaining such a high-impact global presence introduces its own variety of challenges: staying in tune with individual markets, ensuring broad customer satisfaction ... To reach out on a much ...

SAN ANTONIO, Feb. 11, 2025 (GLOBE NEWSWIRE) -- Rackspace Technology® (NASDAQ: RXT), a leading hybrid, multicloud, and AI technology solutions company, today announced working with Dealer eProcess (DEP ...

Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Car ...