On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

But maintaining such a high-impact global presence introduces its own variety of challenges: staying in tune with individual markets, ensuring broad customer satisfaction, and quickly containing ...

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero. Related stories In reality, nobody's even sure these surveys are measuring the right thing.

Ah, customer satisfaction — the soft metric that bites ... Customers are asked to respond on a scale of 1 to 10, with 1 being the lowest and 10 the highest. Responses are categorized as follows ...