But with transformation comes the risk of disrupting the very thing that keeps your business afloat—your customer experience (CX). In fact, according to a study published by the American Journal ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Satisfied customers are the cornerstone of a positive customer experience, as their loyalty and ... [+] feedback directly shape and enhance the value of your brand during any transformation.

innovators, and professionals from various sectors to delve into the latest trends, strategies, and technologies driving customer experience transformation.

The unitary authority serving towns including Crewe, Macclesfield, Sandbach and Congleton is recruiting for a new senior ...

Successful transformation prioritizes empathy and customer-centricity. A recent experience with a leading bank’s migration to a new internet banking platform highlights critical failures in how ...

Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...

For years, digital transformation has been the mantra ... or finding new people with a deep understanding of technology and customer experience. Often, a mix is best. These people will then ...

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