Successful transformation prioritizes empathy and customer-centricity. A recent experience with a leading bank’s migration to a new internet banking platform highlights critical failures in how ...

innovators, and professionals from various sectors to delve into the latest trends, strategies, and technologies driving customer experience transformation.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

BY ABDULWAHAB GAMBARI In an era in which digital transformation dictates the success or failure of businesses, ...

India's banking leaders are integrating technology with personal service, transforming the financial sector. They emphasise ...

Learn how Revenue Operations leaders are building a financially valid business case to justify the change management, ...

Q3 2025 Management View Sandra Campos, CEO and President, emphasized the company’s focus on strategic initiatives to reposition PetMed Express and PetCareRx for long-term success. She highlighted ...

AI, and tech partnerships to drive efficiency, innovation, and compliance in an evolving digital landscape, opinion ...

Euler Motors has appointed Ashish Tandon as the Global Head for Customer Excellence. With over 25 years of experience in the ...

Euler Motors has announced the appointment of Ashish Tandon as its Global Head for Customer Excellence. Ashish comes with ...

Gleen AI, a pioneer in AI-driven customer experience solutions, is proud to announce its rebranding to Alhena AI. This transformation reflects the company's evolution from a cost-saving customer ...