But with transformation comes the risk of disrupting the very thing that keeps your business afloat—your customer experience (CX). In fact, according to a study published by the American Journal ...

Successful transformation prioritizes empathy and customer-centricity. A recent experience with a leading bank’s migration to a new internet banking platform highlights critical failures in how ...

innovators, and professionals from various sectors to delve into the latest trends, strategies, and technologies driving customer experience transformation.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and ...

Gleen AI, a pioneer in AI-driven customer experience solutions, is proud to announce its rebranding to Alhena AI. This transformation reflects the company's evolution from a cost-saving customer ...