Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

With so many loyalty programs available, it can be challenging to determine which ones truly add value. That's why Newsweek ...

The martech RFP process is long, complex and often flawed. Focus on these key areas to make smarter technology choices. The ...

The AI for Customer Service Market is expected to reach USD 12.06 billion by 2024 from USD 47.82 billion in 2030, at a CAGR of 25.8% during 2024?2030, according to new research report by ...

Verified Market Research® a leading provider of business intelligence and market analysis is thrilled to announce the release of its comprehensive and authoritative report on the, "Telecom Cloud ...

What makes Horizon unique when it comes to business lending? Our Commercial Banking Advisors are dedicated to providing comprehensive support throughout the entire loan process.... Describe your ...

GenAI is transforming marketing across 10+ roles — from research and content creation to platform enablement and campaign ...

We aim to build confidence in the safety and reliability of payment service providers’ services while protecting end users from specific risks. We’re taking steps to better understand the impacts of ...