Work at home phone jobs are really big right now. Tons of companies are saving money by creating virtual call centers fu ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Imagine a cosmic helpline where planets answer your astrological complaints. Saturn offers strict advice on career delays, Mercury speeds through comm ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Rather than reaching out when they have a poor experience or responding to a survey, customers are saying nothing and going ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

KB Home Launches Fresh, Creative Take on Customer Obsession With New Brand Platform, “We See You” ...

VLS Environmental Solutions (VLS) announce the launch of its newly redesigned website ( a major milestone reflecting commitment to ...