In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

United Bank for Africa (UBA) Plc took leadership position in strategic areas captured in the KPMG 2024 West Africa Banking Industry Customer Experience Survey released yesterday. The bank cemented ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...

The Nigerian banking industry has made strides in customer experience across key segments in 2024 ... Retail customers experienced better call center professionalism and faster social media responses, ...