Khoros conducted a survey of over 1,000 customers and gathered insights on why live chat doesn't live up to their expectations. Inside, they explore the top issues customers have with traditional, ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

The live chat software market is forecasted to grow by USD 569.2 million during 2023-2028, accelerating at a CAGR of 10.59% during the forecast period. The market is driven by the increasing customer ...