To deliver an excellent customer experience, companies need to keep up with the ever-changing customer expectations. This is where customer experience management (CEM) comes into the picture.

That's where this infographic, produced by TimeTrade, comes in; it mashes statistics about the experiences consumers want with some pretty surprising numbers about what brands have to lose by not ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Customer expectations in today’s rapidly evolving e-commerce scene have reached new heights. Customers want unique experiences that correspond to their personal preferences and needs; which means they ...

it is paramount that the finance industry adapts to keep up with evolving expectations. The finance industry’s main objective nowadays is to gain trust and build loyalty with the public by creating a ...

Using gamification to make the experience fun and entertaining ... Boehm concludes, “Shifting customer expectations and emerging technologies will have a powerful impact on the insurance ...

frequent changes to offers and the combination of products requires near mastery to give an exceptional customer experience. Simplification for representatives and customers alike could reduce ...