A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building stronger customer relationships and driving sustained growth. By delivering ...

In niche markets, rigidity can be your downfall. Aligning product roadmaps with customer needs requires a combination of deep ...

Harris Teeter has become more than just a job – it’s like a second family to me. The relationships I’ve built over the years ...

In the modern era, financial services are undergoing a rapid transformation, increasingly relying on advanced technological ...