Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

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AI in call centers for quality assurance Another important area where AI excels is in quality assurance. Monitoring and evaluating agent performance can be time-consuming and challenging ...

Empathy is “something you have either got, or you haven’t”. If true, these words from senior midwife and independent investigator Donna Ockenden could spell disaster for patient care. Her own landmark ...

Easily transfer calls to the right person or team. Connect customers faster, boost agent productivity, and speed up call resolutions with RingCentral Contact Center. Any business that regularly ...

Several indictments and convictions have been announced for multiple individuals accused of crimes related to Social Security. The McClatchy newspapers reported that a man in Alabama illegally ...

However, too little empathy can mean being aloof and callous; too much empathy can mean ignoring your own needs. See where you fall on this empathy scale. Using the key below, answer the questions ...