The tax collection agency had been on a hiring spree, funded by billions of dollars from President Biden’s Inflation ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are ... a new type of answering machine or something strange, like calls ...

Agents might use call center tools to streamline and augment their answering services. Once the phone call is successfully connected, it’s all about handling the call as smoothly as possible. Customer ...

This is the third part of a six part series on the March 4 vote on a tax for emergency medical services. Paul Johnson, of ...

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The line between spam and scams is thin. Kurt "CyberGuy" Knutsson details his tips for identifying and avoiding phone scams, ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

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When you call 911 from a traditional landline (a telephone connected to the lines on the poles), a computer in the dispatch center will show the number and address of the phone you’re using. The ...