Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

Today, traditional customer experience as we know it is outmoded - not because it failed, but because consumers have taken ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent support across every channel—yet high ...

By putting people at the center of innovation, TX not only drives growth but also fosters loyalty, engagement and long-term ...

E-mail: [email protected] Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI Paris, April 9, 2025 – Capgemini today announced a ...

Zahoree, founded by Jose A. Gonzalez, is a trusted partner for mid-sized and scaling businesses in delivering exceptional customer support ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

A customer’s experience is the accumulation of reactions to the variety of engagements and interactions that customer will have, over time, with a brand. These moments add up, and the sum of these ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

PolyAI, a global leader in voice AI agents for superhuman customer experiences, has announced the launch of its annual CX 100 ...