By listening with care and speaking with empathy, you can stop someone from being mad at you while respecting their anger.

“Just being able to name the feeling, to say ‘I’m upset’ or “I feel really angry right ... for example, acting in a violent way so they can feel strong and the person they are with ...

for example, or the report a colleague keeps "forgetting" to finish. Nagging or getting angry only puts the passive-aggressive person on the defensive—often resulting in them making excuses or ...