• Demand is the greatest lever for improvement (as opposed to assuming that all demand is ‘work to be done’) • Cost is in flow (as opposed to activity) • Failure demand is a consequence of work design ...

Technological equipment and systems, known as Telecare, whilst not a replacement for one-to-one contact, can provide support and independence for older people. It may help them feel safer and it may ...

The New Local Government Network has set out a case for recognising the achievements of local citizens by naming streets and public places after them. This would help to build community cohesion and ...

Social networks enable citizens and communities to access social capital which in turn provides people with the resources to work together and tackle problems for themselves. Improving social outcomes ...

Research published today shows volunteering can help to improve the health of people living with mental illness. An evaluation carried out by the Nottinghamshire Healthcare NHS Trust, which is working ...

He cites some working case studies of operational shared service delivery partnership, explaining the principal challenges that had to be overcome as well as the ingredients that led to their success.

This programme is now available to view on egovtv.tv, the online television channel for public service modernisation. It examines flexible working – a major change in working practice soon to have an ...

Employers are reluctant to take on young people unless they have had some work experience. Currently, gaining work experience beyond two weeks can result in loss of benefit. Under the new scheme there ...

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