Cirrus, contact centre platform provider, has partnered with Nebula to launch a seamless integration of respective CCaaS and ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth contact ...

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025. Jason Roos Cirrus discusses - contact ...

Outsource contact centre operator, Foundever (Formally known as Sitel) has announced the closure of its Plymouth… ...

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147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

Student mental health: how contact centres are supporting the next generation. contact centre article by Cirrus Connect ...

Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at risk. contact centre job losses ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and ...

Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting. contact centres ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...